Troubleshooting Microphone Issues

If you’re experiencing problems with your microphone, try the following common solutions:

1. Allow Microphone Access

Make sure your browser has permission to use your microphone:

• Click the padlock icon next to the browser’s address bar.
• Ensure microphone access is set to Allow.

2. Set the Correct Input Device

Check that your microphone is selected as the default recording device on your computer:

• On Windows: Go to Settings → System → Sound.
• On macOS: Go to System Settings → Sound → Input.

3. Unmute Your Microphone

Ensure your microphone isn’t muted:

• Check your computer or phone settings.
• If you’re using a headset or external mic, verify the mute switch is off.

4. Check Input Volume

Make sure your microphone input volume is turned up in your system settings—but not too high, as that can cause distortion or echo.

On Windows:

1. Open the Settings app
2. Go to System → Sound
3. Under Input, select your microphone
4. Adjust the Input volume slider

On macOS:

1. Open System Settings
2. Go to Sound → Input
3. Select your microphone from the list
4. Adjust the Input volume slider

5. Check Bluetooth Connections

Your device may be connected to another pair of Bluetooth headphones or microphones. Disconnect or switch devices if needed.

For more detailed guidance, visit this Chrome support article.

If you’re still having trouble, feel free to contact us. We’re happy to help.

6. Mobile Devices (iPhone & Android)

If you are using Talkio on a phone or tablet and the microphone is not working, follow these steps:

iPhone / iPad (iOS & iPadOS)

1. Check Safari permissions
   Go to Settings → Safari → Microphone and make sure it is set to Allow.
2. If using Talkio as an installed app (Add to Home Screen)
   Go to Settings → [Talkio App] → Microphone and allow access.
3. Restart Safari or the app
   Close it completely and open it again.
4. Restart your device if the problem persists.

Note: iOS only allows microphone access in Safari or an installed web app. Other browsers may not work correctly.

Android Phones & Tablets

1. Check Chrome permissions
   Open Settings → Apps → Chrome → Permissions → Microphone and make sure it’s allowed.
2. If using another browser, check that browser’s microphone permission settings.
3. Clear site permissions
   In Chrome, go to Settings → Site settings → Microphone, find talkio.ai, and set it to Allow.
4. Restart your browser or app
   Close it completely and reopen it.
5. Restart your device if the problem persists.

Tip: On some Android devices, battery optimization can interfere with microphone use. Try disabling battery optimization for your browser if issues continue.